WRONGROUTE USA — Refund & Return Policy

Order Processing & Shipping

Pre-Orders:
All pre-orders are made-to-order and can take 4–8 weeks to produce and ship. Please note that unforeseen delays may occur due to manufacturing, logistics, or high-volume periods. By placing a pre-order, you agree to this timeline.

Premade Items:
Premade (in-stock) items typically ship within 1 week unless stated otherwise.

Refunds & Returns

All sales are final.
WRONGROUTE USA does not accept refunds, returns, or cancellations by any means, including email requests, DM requests, or chargeback attempts.

Defected Items Only:
Refunds or replacements are only eligible if the product arrives defective or damaged. This must be reported within 48 hours of delivery.

To file a defect claim, please fill out the Contact Us form on our website. Be sure to include:

• Order number

• Description of the issue

• Clear photos or video of the defect

Our team will review your submission and respond as soon as possible.

Lost or Stolen Packages

WRONGROUTE USA is not responsible for lost, stolen, or mis-delivered packages once they are scanned in and marked delivered by the carrier. For these issues, please contact your local postal service.